Please reach us at if you cannot find an answer to your question.
The website only allows you to place order with the order value. Once order is placed, one of our team members will contact you for other details regarding order, like what photograph you want to personalize, what is your delivery address etc. Once these details are confirmed over WhatsApp and email, you will be instructed to make 50% advance payment. Remaining 50% has to be paid after your order has been is completed.
Shipping time for each order will differ. This is mostly due to the weight and size of the order. Shipping time for each artwork is mentioned in the product description clearly. Shipping time for international orders is obviously larger than local orders.
To consider any damage to the product, please ensure that you do a video recording of product unboxing when you receive it. If there is a genuine damage to the product, first we will try to see if the damage can be reversed. If that is not possible then depending upon the damage, up to 50% of the order value will be refunded.
Normally we keep a buffer time in the artwork making and shipping time. If there is delay of more than 1 day in the target shipping date, 50% of shipping cost will be refunded back.
Whenever you place an order, our team will contact you and finalize the particulars of the order like what image will work best, what the output will tentatively look like etc. We will proceed with the actual creation only after we have a mutual agreement in place. So the chances of final product not meeting your expectations are negligible. But please note that this is multimedia craft and the output will never resemble 100% to the original photo.
No. The shipping rates are applicable for the India Region only. For International orders our team will calculate the shipping costs and convey back to you. We will proceed with order only after we have your consent on the shipping costs.
It takes time to create a beautiful piece. In normal cases, rush orders will not be accepted. But if it's a real emergency then we do take rush orders on a case by case basis. But each rush order will cost 25% extra of the order value. This extra 25% has to be paid upfront alongside advance payment at the start of the work.
Sorry, no returns accepted. Our team will reach out to you to understand why you want to return a beautifully handmade crafted piece, and take actions accordingly.
All digital templates are intellectual property of Genie Crafts and not supposed to be used for commercials purposes. All templates are digitally watermarked and for personal use only. Any unauthorized use will result in legal action against the person.
Yes you can and we encourage you to do so. In case of multiple orders, the making time of each item is separate, but all of them can be shipped at the same time so you will save time on shipping.
Yes you can supply the delivery address for the gift at the time of checkout. But even then after you have placed your order, our team will reach out to you on email and WhatsApp to finalize the details of the delivery location
We would be sad if you cancel the order. But yes, you can cancel the order only until no work has started on the order. If you cancel after the advance payment has been made, the same will not be refunded back.
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